Client-centred Approach to Reproductive Health, A : A Trainer's Manual

The Population Council has developed a framework for training providers to deliver client-centred reproductive health services. The aim of the approach is to bring about behaviour change in providers by making them more receptive and responsive to client needs. The approach aims to teach providers to treat clients with respect and dignity, to assess their reproductive health needs holistically within the context of their household circumstances, and to negotiate solutions that clients are able to implement. This approach involves four interconnected steps: Salutation, Assessment, Help, and Reassurance, known by the acronym SAHR. The training manual describes the SAHR approach and is meant to facilitate training reproductive health providers in how to offer client-centred services.

The manual has three sections. Section one is an overview of the manual and training in general, including methodologies and tools. Section two comprises the training modules. Each module describes the individual components of client-provider interaction and includes learning objectives, key learning points, a schedule, and a list of materials required. Trainer notes and step-by-step instructions for each activity are included within each module. Section three contains support materials to help trainers prepare for the sessions.